Troubleshoot and fix the reported failure event and Escalate as and when needed
Provide Tier-1 support to partner on requested queries and task through Incident (reactive support)
Chat Support (NOC IM for Incident Management) and Partner calling based on system classification & partner's business requirements
Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Technical Support Manager
Desired Candidate Profile
IMSI India Pvt Ltd
IMSI Staffing Pvt. Ltd. (http://www.imsiglobal.com/) is a professional services and staffing firm, with offices in Bangalore, Gurgaon and Dehra Dun since 1995.
IMSI has significant knowledge in skill-based recruiting, on-boarding and staffing and has developed time tested processes to efficiently close every client position. Our forte is in building long-term relationships and delivering total client satisfaction. Each client project is a success with IMSI Staffing. IMSI excels in IT Infrastructure, Application Services and Professional Staffing. Expert staffing professionals have industry knowledge, domain experience, certification and skills. Our training assures team-work, customer-services, soft-skills and communication skills.
Recruiter Name:Kamal rawat
Contact Company:IMSI India Pvt Ltd