Interfaces with client, implementation, and account team members to gather requirements as new projects are introduced and serves as the primary Engineering contact for client engagements. Advanced technical knowledge capable of developing total technical voice network solutions.
Strong client interfacing skills. Functions independently, planning own, and/or technical team members work within the organization. At this level, individuals are accountable for developing, implementing, knowledge transfer and support of complex solutions. Mastery of physical and logical layer design and implementation.
Exposure to computer systems and how they interact with voice networks is essential. Should have excellent understanding of how voice/data networking supports business needs. In-depth knowledge of tools, processes and procedures for Voice Engineering.
Will create and balance resources across multiple projects. Will prioritize competing requests for technical assistance. Will assist in determining the course of engineering activities and will help mediate escalated and expedited projects.
Persons in this position will determine feasibility of technical solutions; will support determination of voice related problems; will determine equipment required.
Advanced level Engineer position. Has obtained Avaya or industry recognized certification and demonstrated solid Layer 2 & 3 competencies. Working towards professional, expert or specialty certification. Solid customer contact skills.
Bachelor degree in sciences preferred and industry recognized certification OR 6 Years relevant experience and industry recognized certification.
Specific Skills/Knowledge (required to support Avaya based Outsourcing Engagements)
Provide support for all voice services, (premise/network) utilized by the client as part of the centralized voice engineering team supporting TIAA.
Provide technical voice support to the Life Cycle Management Project Managers in support of projects and complex MACD tkts as part of the outsourcing engagement. Interface with our Avaya business partner/VARs and AT&T project managers in order to ensure design and engineering requirements are meeting client expectations and budget targets.
Advanced, programming knowledge of:
o Avaya Platform Communication Manager
o Avaya HP-DL360, Virtualized Servers Media Gateways
o Avaya Modular and Aura Messaging systems.
o Microsoft Exchange Voicemail / Unified Messaging.
o Advanced Call Center knowledge including VDN, Vector, Avaya CMS, and Avaya AES
o Advanced knowledge of Avaya SIP System and Session manager.
o Working knowledge of interface with SIP carriers and other SIP components i.e. SBC
o Interface with Client and LCM Project Management Team in a professional manner. Answer or secure answers for all design and technical questions that may arise involving voice service (CPE/Network).
o Advanced working knowledge of QoS with ability to work Data Engineering team.
Voice Engineering position includes but is not limited to the following tasks/responsibilities:
Provide technical support in the development of voice solutions.
Review and verify accuracy of Avaya/Bus. Partner voice designs
Assist Project Manager in preparing client proposal.
Partner with Avaya or Business Partner to ensure complete equipment registration and secure SEIDs, Sold to #s, Asset IDs etc.
Load all assets including associated network facilities into GPS once final equipment registration is completed.
Partner with GCSC to ensure successful site acceptance for pro-active maintenance.
Act as SPOC for any and all voice related faults prior to site acceptance by GCSC.
Maintain accurate and complete voice equipment inventory in GPS.
Ensure firmware/software versions are updated as required to avoid EOS/EOL situations.
Additional Specific On-Site support requirements:
Provide incident response and perform installation, upgrade and maintenance activities
Perform moves, additions, changes or deletions requiring physical changes to the Equipment (Hard MACDs excluding phones) at the request of the AT&T Tier 1.5 Help Desk
The On-Site Technicians shall perform moves, additions, changes or deletions requiring only software changes (i.e. no physical modification) (Soft MACDs), since AT&T shall perform all Soft MACDs
Continue to conduct tests using various test procedures or devices to ensure system performance in accordance with manufacturer specifications
Interpret and use worksheets, service orders, circuit diagrams, blueprints and other documentation provided by client to ensure installation of Equipment in accordance with manufacturer specifications
Prepare the required installation and change records and documentation
Perform routine and preventative maintenance procedures and keep maintenance logs
Coordinate with Customer for all Troubles and Hard MACDs, including updating/closing out tickets in the TIAA system
Adhere to Customer documented security and change control policies.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Other
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Desired Candidate Profile
IMSI India Pvt Ltd
Recruiter Name:Sandeep Pandey
Contact Company:IMSI India Pvt Ltd