Roles and responsibilitiesHandling customer queries on Desk, phone as well as email.
Log the call in Software.
To give proper revert to user mail.
Assign the call to Engineer as per its category.
Updating the call accordingly as per status of call in Service desk tool.
Have to work with proper SLA. (Response Time, Resolution Time)
Need to take follow up from Engineer as well as from user at the time of closing the call.
Escalation of issues & complaints to various functional heads.
Making DCR (Daily Call Report)
Making of weekly report and monthly report at the time of review, meetings.
Call logging with Vendors for IT Assets.
Need to take follow up with vendors to know the status of logged call.
At the time of closing the vendor call we need to take follow up from user and update tool.
Asset counting as well as need to update the inventory when we allot any IT asset to user,
Filing up of IT Asset form from User at the time of allotment of IT asset to user.
To maintain co-ordination, co-operation & team spirit
To see smooth flow of work, Receiving & sending mails.
Need to work with SLA.
Salary: INR 60,000 - 2,25,000 PA.
Industry:IT-Hardware & Networking
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
IMSI India Pvt Ltd
IMSI has significant knowledge in skill-based recruiting, on-boarding and staffing and has developed time tested processes to efficiently close every client position. Our forte is in building long-term relationships and delivering total client satisfaction. Each client project is a success with IMSI Staffing. IMSI excels in IT Infrastructure, Application Services and Professional Staffing. Expert staffing professionals have industry knowledge, domain experience, certification and skills. Our training assures team-work, customer-services, soft-skills and communication skills.
Recruiter Name:Meeta Kathait
Contact Company:IMSI India Pvt Ltd