IT Service Desk Analyst

1 - 3 Years
Mumbai

Job Description

Position-IT Service Desk Analyst

JOB DESCRIPTION:

Log the call in Software.
To give proper revert to user mail.
Assign the call to Engineer as per its category.
Updating the call accordingly as per status of call in Service desk tool.
Have to work with proper SLA. (Response Time, Resolution Time)
Need to take follow up from Engineer as well as from user at the time of closing the call.
Escalation of issues & complaints to various functional heads.
Making DCR (Daily Call Report)
Making of weekly report and monthly report at the time of review, meetings.
Need to take follow up with vendors to know the status of logged call.
At the time of closing the vendor call we need to take follow up from user and update tool.
Asset counting as well as need to update the inventory when we allot any IT asset to user,
Filing up of IT Asset form from User at the time of allotment of IT asset to user.
To maintain co-ordination, co-operation & team spirit

Salary: INR 50,000 - 2,00,000 PA.

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

IMSI India Pvt Ltd

IMSI (India) Pvt. Ltd. is a professional services and staffing firm, with offices in Bangalore, Gurgaon and Dehra Dun since 1995.
IMSI has significant knowledge in skill-based recruiting, on-boarding and staffing and has developed time tested processes to efficiently close every client position. Our forte is in building long-term relationships and delivering total client satisfaction. Each client project is a success with IMSI Staffing. IMSI excels in IT Infrastructure, Application Services and Professional Staffing. Expert staffing professionals have industry knowledge, domain experience, certification and skills. Our training assures team-work, customer-services, soft-skills and communication
View Contact Details+

Recruiter Name:Vandana Rawat

Contact Company:IMSI India Pvt Ltd

Telephone:0135-6677410

Address :Doon Express Business Park, 2201 Michigan Ave Subhashnagar, Dehradun, Uttranchal, DEHRADUN, Uttaranchal - 248001,India

Website:http://www.imsiglobal.com