Creating tickets, monitoring mails, keeping follow up for every ticket till the closure.
Escalating and routing the tickets to the next level team with the proper support metrics.
Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA.
Salary: INR 50,000 - 1,50,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Desired Candidate Profile
UG:Graduation Not Required
IMSI India Pvt Ltd
Recruiter Name:Ankur Gupta
Contact Company:IMSI India Pvt Ltd